To become a stocking Dealer... Call 607-754-1445 for information and benefits...
To Place an Order: Once you have made your selection from the catalog, call for pricing and availability. Jewels of Java strives to
maintain sufficient inventory to fill your order; however, some products are seasonal in nature, all of the products are imported,
and lead times may run as long as 8-10 weeks for items not in stock. All orders must be in writing by either e-mail or fax. Please email
Payment Terms of Net 30 are available to stocking dealers only. Until credit terms are approved, payment in full is required
prior to shipping. Jewels of Java accepts company checks and Credit Cards (VISA, or Master Card). All cushion sales are final.
If production of cushions has begun, there can be no changes or cancellations.
Shipping Procedures: Unless otherwise noted and requested, items are shipped fully assembled by Motor Freight. When your
order is shipped, you will be notified of the carrier and Bill of Lading Number along with information on how to inspect the good
upon receipt. Follow these instructions carefully.
Drop Shipping Procedures: Jewels of Java will drop ship orders direct to your customer upon request. Call for information on
charges for this service. You will be notified when the order ships. You are required to notify your customer of shipping procedures.
Restock Requests: Require written prior authorization. Call for conditions and charges.
To Place a Container order, call for information on container programs and pricing. Container price is for a 40-foot container
landed in your warehouse in any one of the 48 contiguous United States. For shipments of 20-foot containers or containers to
Alaska, Hawaii or outside the United States, call for additional shipping charges, terms and conditions.
Warranty: Jewels of Java warrants all product lines within the below specified periods and to the original purchaser, except as
noted below, against defects in material and workmanship.
- All-Weather Rattan – three years
- Sling Fabric Components – two years
- Cushions are warranted against seam separation, fabric slippage, flaws and dye lot variations at the time of delivery only.
- Umbrella Covers are warranted against seam separation, fabric slippage, flaws and dye lot variations at the time of delivery only. Wood Pole Unit is not teak but a similar hardwood called Nyatoh, the unit is warranted against defects in workmanship at time of delivery only.
This warranty is valid only in the 48 contiguous United States. Warranty does not apply to freight or shipping damage,
abuse (intentional or unintentional), acts of God, improper care, and commercial use. All warranty claims must be
submitted in writing to Jewels of Java within the specified warranty period. Claims require proof of original purchase
via a copy of the invoice and proof of date of resale to the current owner. Jewels of Java reserves the right to require
pictures to substantiate the claim and may require inspection of the item. Jewels of Java reserves the right to repair
defective items or replace them with a like or similar items.
Care
Teak is the hardwood of choice for durable outdoor furniture. It requires little or no care and will last for many years. Initially, teak is a
golden brown color. This color is derived from the natural oils in the wood. Exposure to the sun will naturally dry the oils and change
the color to a silver gray. This process can take 6–12 months depending on the amount of exposure to the elements. As the weathering
process occurs, you may notice small cracks (often called “checking” in the furniture industry) and the grain may raise slightly. This is
normal and in no way affects the stability and integrity of the wood. The only maintenance your furniture requires is a periodic
cleaning with a soft bristle brush and mild detergent (laundry detergent and water work well). There are commercially available teak
protectors and teak oils; however, Jewels of Java does not recommend any particular brand and does not warrant the use of these
products. Jewels of Java does not recommend Teak Oil for outdoor use; it significantly increases the maintenance of your furniture.
All-Weather Rattan is a synthetic material ideal for indoor and outdoor use. While the material will withstand weather and
temperature fluctuations, we do recommend storage indoors during the winter months and extreme cold temperatures.
Periodic cleaning with a soft cloth and mild detergent (laundry detergent and water work well) is necessary. Limiting sun
exposure by covering the furniture when not in use will prolong the viability of the color and prevent fading.
Cushions are made using Sunbrella fabrics and a quick dry foam. While storage is recommended, it is not necessary. Should the
cushions get wet, stand them on end with the zipper side down to allow them to drain and dry. Refer to the Sunbrella website for
Sling components should be cleaned frequently with a mild detergent and a SOFT brush. Scrub in a circular motion to clean
between the fibers. Rinse thoroughly. Do NOT use solvents are they destroy the UV protected quality of the material.
Do NOT use power washers.
Stainless Steels need to be cleaned for aesthetic considerations and to preserve corrosion resistance. Routine cleaning is necessary
to preserve the appearance and integrity of the surface. Stainless surfaces thrive with frequent cleaning. The simplest, safest, and
least costly method that will adequately do the job is always the best method. A soft cloth and clean warm water should always be
the first choice for mild stains and loose dirt and soils. A final rinse with clean water and a dry wipe will complete the process and
eliminate the possibility of water stains.
