To become a stocking dealer, call for information and benefits!
To place an order: Once you have made your selection from the catalog, call for pricing and availability. Jewels of Java strives to maintain sufficient inventory to fill your order. However, since some products are seasonal in nature and because all of the products are imported, it may be approximately 8 -10 weeks for items to be delivered if not in stock. All orders require written confirmation. Please email Purchase Orders to sales@jewelsofjava.com or fax to 607-754-2538. If you place a verbal order, a Sales Order confirmation will be emailed or faxed to you for signature.
Payment terms of Net 30 are available to stocking dealers only. Until credit terms are approved, payment in full is required prior to shipping. Jewels of Java accepts company checks, and Credit Cards (VISA and Master Card). All custom-made cushions require a 50% non-refundable deposit and payment in full prior to shipping.
MAP Pricing Jewels of Java has a minimum advertised price on the price list. Please adhere to this policy.
Restocking Policy All requests for restocking require authorization. Charges may apply. Call for information
Shipping Procedures: Unless otherwise noted and requested, items are shipped fully assembled by Motor Freight. When your order is shipped, you will be notified of the carrier and Bill of Lading Number. Inspect all shipments thoroughly upon receipt. The carrier is required to wait for your inspection. Note any damage on the delivery receipt and notify Jewels of Java within 3 business days. DO NOT REFUSE the shipment. Refused shipments will result in additional charges to you the customer. Keep all packaging and damaged goods until the claim is resolved. Jewels of Java reserves the right to require pictures to document the damage and substantiate the claim to the motor carrier.
Drop Shipping Procedures: Jewels of Java will drop ship orders direct to your customer upon request. Call for information on charges for this service. You will be notified when the order ships. You are required to notify your customer of shipping procedures and protocols. Your customer will need to be present to accept the shipment (freight carriers require a signature to accept the goods). In the unlikely event that a shipment is damaged and your customer fails to follow the defined protocol, and Jewels of Java cannot claim shipping damage, you are fully responsible for payment and replacement per your company policy.
To Place a Container order, call for information on container programs and pricing. All container orders require a non-refundable deposit and payment in full prior to delivery. Container price is for a 40-foot container landed in your warehouse in any one of the 48 contiguous United States. For shipments of 20-foot containers or containers to Alaska, Hawaii or outside the United States, call for additional shipping charges, terms and conditions.
Due to the handcrafted nature of the products, all weights and measurements are approximate and may vary. Prices are subject to change without written notice. Jewels of Java reserves the right to make design and color changes to its products without notice.
Warranty: Jewels of Java warrants all product lines within the below specified periods and to the original purchaser, except as noted below, against defects in material and workmanship.
- Teak three years
- All-weather Rattan three years (Viro warrants the UV of the material for three years)
- Other woods one year
- Sling fabric components Two Years
- Cushions are warranted against seam separation, fabric slippage, flaws and dye lot variations at the time of delivery only.
- Umbrellas covers are warranted against seam separation, fabric slippage, flaws and dye lot variations at the time of delivery only. Wood pole unit is warranted against defects in workmanship at time of delivery only.
This warranty is valid only in the 48 contiguous United States. Warranty does not apply to freight or shipping damage, abuse (intentional or unintentional), acts of God, improper care, and commercial use. All warranty claims must be submitted in writing to Jewels of Java within the specified warranty period. Claims require proof of original purchase via a copy of the invoice and proof of date of resale to the current owner. Jewels of Java reserves the right to require pictures to substantiate the claim and may require inspection of the item. Jewels of Java reserves the right to repair defective items or replace them with a like or similar items.
Care
Jewels of Java Recommends Casual Furniture Services for all your repair and cleaning needs! Teak is a hardwood of choice for durable outdoor furniture. It requires little or no care and will last for many years. Initially, teak is a golden brown color. This color is derived from the natural oils in the wood. Exposure to the sun will naturally dry the oils and change the color to a silvery gray. This process can take 6 - 12 months depending on the amount of exposure to the elements. As the weathering process occurs, you may notice small cracks (often called "checking" in the furniture) and the grain may rise slightly. This is normal and in no way affects the stability and integrity of the wood. The only maintenance your furniture requires is a periodic cleaning with a soft bristle brush and mild detergent (laundry detergent and water) work well. There are commercially available teak protectors and teak oils. Jewels of Java does not recommend any particular brands and does not warrant the use of these products. Use them at your discretion. Jewels of Java does not recommend Teak Oil for outdoors use. It significantly increases the maintenance of your furniture.
All-weather Rattan is a synthetic material ideal for indoor and outdoor use. While the material will withstand weather and temperature fluctuations, we do recommend storage indoors during the winter months and extreme cold temperatures. Periodic cleaning with a soft cloth and mild detergent (laundry detergent and water) work well. Limiting sun exposure by covering the furniture when not in use will prolong the viability of the color and prevent fading.
Sling components should be cleaned frequently with a mild detergent and a SOFT brush. Scrub in a circular motion to clean between the fibers. Rinse thoroughly. Do NOT use solvents are they destroy the UV protected quality of the material. Do NOT use power washers.
Cushions are made using Sunbrella fabrics are a fast dry foam. While storage is recommended it is not necessary. Should the cushions get wet, stand them on end with the zipper side down to allow them to drain and dry. Refer to the Sunbrella website for recommended care and cleaning of your fabrics: www.sunbrella.com.
