* Prior to your first shipment you must read and understand the following and submit the form at the bottom of this page.
Jewels of Java takes great care to pack and ship all of our products safely. All items are inspected and packaged, palletized and secured with boxes, shrink wrap and banded prior to release to LTL carriers. When the carrier picks up the shipment they assume responsibility for its safe delivery to you, our customer. It is your responsibility to accept the shipment and in so doing you declare the condition to the carrier. When you sign the Delivery Receipt without notation you are accepting the goods in the condition received. Therefore, there is a specific process you must adhere to or Jewels of Java will not be successful in filing a claim if damage is identified after the carrier leaves your premises. Within 24 hours of each shipment leaving Jewels of Java you will receive a Shipping Notice including tracking information. These instructions are reiterated on that notice as a reminder.
1.) Open and inspect the shipment promptly! The driver can be requested to wait while you inspect the goods.
2.) If the driver does not wait for inspection, write "probable damage subject to inspection" on the delivery receipt and keep a copy.
3.) If damage is immediately recognized or the pallet and packaging is compromised in any way, WRITE “damaged” on the delivery receipt and keep a copy.
4.) KEEP the damaged goods and packing! DO NOT REFUSE THE SHIPMENT!
5.) Notify Jewels of Java promptly by faxing the shipping notice indicating which items were damaged, a copy of the delivery receipt and pictures of all damaged items and the packaging within 48 hours.
It is imperative that you follow these instructions and make sure that everyone in your supply chain that handles shipments from Jewels of Java follows these instructions.
If you choose to ship on your own account, please be prepared to file any damage claims with your carrier.
All LTL shipments that leave Jewels of Java include:
Double walled cardboard box
Shrink wrap all around
Labels indicting: Do NOT Stack and DO NOT Break Pallet